Refund Policy

Overview

This Refund Policy explains how refunds work on Arjook, the home maintenance booking platform for the Kingdom of Bahrain. It should be read together with our Terms & Conditions. We are committed to fair and transparent practices.

The consultancy fee

The consultancy fee, currently a temporary promotional rate of BHD 5, covers the provider's visit, the inspection, and the labour to assess your issue. It is charged at booking and is non-refundable once a provider has been assigned or dispatched, except where required by law. If you cancel before a provider is assigned, the fee is returned to your Arjook wallet.

Materials

Any materials are quoted transparently after the visit, and you approve them before work proceeds. You pay only for what is actually used. Materials that have been used or fitted are generally non-refundable.

When a refund may apply

A refund to your wallet may be issued where:

• You cancelled before a provider was assigned or dispatched.
• A duplicate or erroneous charge was made.
• A provider did not attend the agreed visit through no fault of yours.
• You were charged for materials that were not used.
• A refund is required under applicable Bahrain law.

How refunds are paid

Where a refund applies, it is returned to your Arjook wallet. Wallet balances pay for Arjook services and have no cash value outside the app. Reward points have no cash value, cannot be exchanged for cash, and may be changed or withdrawn.

How to request a refund

1. Contact our support team at azhanmohamed43@gmail.com.
2. Provide your booking reference and details.
3. Explain the reason for your request.
4. Submit any supporting information if applicable.
5. Allow up to 5 business days for review.

Contact us

For refund inquiries or to submit a request, please contact us: